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COVID-19 Level 1

Important Message for our Households

As you are all aware, Auckland moved to Alert Level 1 at 11.59 pm Wednesday 7 October. All of New Zealand is now at Alert Level 1.

Housing Foundation’s objective is to ensure each household remains in their home even if their financial circumstances change.

This is our advice if your financial circumstances change.

If you are impacted through job loss or income reduction, we ask you to please follow the below steps:-

  1. If you are in our rent to own Home Saver Programme, please speak with your Housing Foundation Household Manager. It is best to make contact by email or text and the Household Manager may follow up with a phone call. It is important for us to hear from you if things have changed for you. We do have a range of options on offer that we can discuss with you, all with the aim of keeping you in your home.
  2. If you are in our Shared Ownership Programme, contact your Mobile Mortgage Manager and check your Bank’s website to read about their measures to support customers during the lockdown. Banks have worked with the Government and have several support measures on offer to affected customers.
  3. Contact Work and Income (WINZ) to see what support & assistance is offered. Their phone lines are extremely busy at present, but their COVID-19 website has very helpful information and an 0800 number.
  4. Speak with your Housing Foundation Household Manager once you have spoken with your bank and if need be with Work and Income. It is best to make contact by email or txt and the Household Manager may follow up with a phone call. It is important for us to hear from you if things have changed for you. We do have a range of options on offer that we can discuss with you, all with the aim of keeping you in your home.

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus