Housing Foundation is committed to protecting your privacy in accordance with the Privacy Act 2020.
Information you provide to Housing Foundation remains private and is kept secure and confidential.
Why do we collect your information?
We collect personal information in order to conduct our charitable activities. This includes contacting you to discuss your application by email, letter or telephone and assessing your eligibility and suitability for our housing programmes.
If your application progresses into one of our housing programmes, we also collect your information in order to enter into a legal or contractual agreement with you.
What do we do with your information?
We use your information in the following ways;
- To assess your application against Housing Foundation’s criteria.
- To carry out administrative tasks related to your application
- To enter into a legal or contractual agreement if your application progresses into one of our housing programmes.
- To communicate with you or your authorised representative about our services.
Who do we share your information with?
In order to progress your application, Housing Foundation may share information with partner organisations including Banks and Solicitors. We may also share information with Third Parties, where we are managing housing programmes on their behalf. We may continue to share updated information that you provide to us in order to progress your application into one of our housing programmes.
Organisations may also provide us with your information. For example, if we enter into a Shared Ownership agreement, your Bank may send us financial information about you. We will only request information from an organisation if it matches our reason for collecting it.
You will be kept involved throughout the above processes and can withdraw your consent to share information at any time, however, please note that withdrawing your consent to share information may affect Housing Foundation’s ability to progress your application.
To help us continually improve our services, we may contact you for research purposes, or invite you to take part in a survey (through our Research Partner). You can unsubscribe at any time, on the application form and by contacting us at email@example.com or 0800 4 HOUSING (446 874).
Housing Foundation does not rent or sell the information you provide to us with agencies that are not involved in progressing your application.
Updating your information
You have the right to request details regarding the personal information we hold on you, however this will require us to verify your identity. You also have the right to request your information is updated and corrected if inaccurate. You can do this by contacting us at firstname.lastname@example.org or 0800 4 HOUSING (446 874).
We can refuse your request, subject to exceptions set out in sections 49-53 of the Privacy Act 2020; for example, if the information may breach someone else’s privacy, or if releasing it may endanger someone’s safety.
Housing Foundation will respond to a request for information within 20 working days.
How long do we keep your information?
We will keep hold of relevant information for 7 years after you complete our housing programme or, a housing programme that we manage on behalf of other Organisations. Relevant information may include rent and bond records, and information relating to you purchasing shares in your home. Please contact us if you wish to find out more about what kind of information we keep.
If we do not progress your application, we will dispose of personal or identifiable information and documentation that you submitted as part of your application, however we will keep your contact details (name, address, email) for 5 years, as we may contact you regarding future opportunities. If you do not consent to us retaining your contact details, please contact us at email@example.com or 0800 4 HOUSING (446 874).
What if you choose not to supply us with your personal information?
You have the right to choose whether to provide us with your personal information, however we require certain information in order to assess your suitability for our housing programmes. If you choose not to provide us with this information, we may not be able to consider or progress your application.
If you require any further information regarding how we collect and store data, or any queries relating to your application, please contact us at firstname.lastname@example.org or 0800 4 HOUSING (446 874).